Terms of Service

1. Agreement

These Terms govern your use of lvlst (the "service"). In these Terms, "we" and "us" refer to lvlst. By creating an account or using the service, you agree to these Terms. If you are using lvlst on behalf of a company, you confirm you are authorised to accept these Terms for that company.

2. What lvlst does

lvlst offers Job Evaluation, Performance Management, Leave Management, and Payroll services. Job Evaluation grades roles against a structured methodology and maps them to market salary bands. Performance Management supports employee goals, reviews, feedback, and approval workflows. Leave Management supports policies, balances, requests, supporting documents, approvals, and team calendars. Payroll supports employee pay profiles, payroll calculations, salary slips, and related benefits. Features available to your organisation depend on its active plan and access permissions.

3. Decision-support, not advice

lvlst provides decision-support information, not professional advice. Grades, salary bands, positioning, payroll calculations, leave balances, and reports depend on the information and settings supplied by your organisation. They are not a guarantee of correct pay, entitlements, tax treatment, or compliance, and are not legal, financial, tax, or employment advice. lvlst does not make employment decisions for you, transfer wages, or submit statutory filings on your behalf. Your organisation is responsible for checking calculations and complying with applicable employment, payroll, benefits, and leave laws. Seek qualified professional advice where appropriate.

4. Accounts

You must provide accurate account and company information and keep your login secure. You are responsible for activity under your account. You must not share access in violation of your plan or use another company's account.

5. Role evaluations and purchases

An eligible company can receive one complete free Job Evaluation, including local salary bands and its one-role report, after signup, company setup, and verification of the primary work email. No card is required. The offer is limited to one claim per company email domain; consumer, temporary, and unverified email addresses do not qualify. Unusual claims may require review. If the complete offer is unavailable, the existing first grade-only evaluation remains available to eligible accounts. Additional role evaluations are purchased separately.

• Job evaluation is sold as a one-time purchase of a bundle of role evaluations. Each included evaluation lets you evaluate one role.
• An evaluation is used when a role's result is first revealed. Revealed evaluations are not refundable, except where required by law, as the deliverable has been provided.
• You may re-grade the same role once without using an additional credit; every later re-grade uses another evaluation.
• One-time bundles are valid for 12 months from purchase. After that, refreshed market data requires another one-time bundle purchase. Job Evaluation bundles do not renew automatically.
• The amount and charge currency are shown at checkout. Payment is processed by Stripe, our payment provider.

6. People-service subscriptions

• The People Suite is an annual subscription that includes Payroll, Performance Management, and Leave Management under one shared employee limit. Where separately available, Performance Management and Leave Management subscriptions have their own entitlements and billing period as shown at checkout. A standalone Performance Management entitlement does not by itself include Leave Management, or vice versa.
• Your plan covers a stated maximum number of employees. For the People Suite, the limit is shared across its people services, not counted once per module. You may not exceed the applicable employee limit; to manage more employees, upgrade or contact us for a custom arrangement.
• Subscriptions renew automatically at the end of each billing period until cancelled. You can manage or cancel your subscription at any time from your profile via the secure billing portal; cancellation takes effect at the end of the current paid period, and access continues until then.
• If a subscription lapses or is cancelled, access to the corresponding people-service modules may be suspended until you hold an active entitlement again. Job Evaluation bundles are separate one-time purchases with their own 12-month validity; access to refreshed market data, re-grading, and exports depends on the applicable entitlement. Your data is retained as described in our Privacy Policy.
• The amount and charge currency are shown at checkout and may vary by product and company country. Subscription prices may change at a future renewal; material changes will be communicated in advance.

7. Refunds

Because the deliverable (a role's grade and salary band) is provided immediately upon reveal, revealed evaluations are non-refundable. If you believe there has been a billing error or technical failure, contact support@lvlst.com and we will review it in good faith. Subscription fees already paid for the current period are non-refundable except where required by law; cancelling stops future renewals.

8. Acceptable use

You agree not to: misuse or attempt to circumvent the credit system; reverse-engineer, scrape, or resell the service or its data; upload unlawful content; or use the service to infringe others' rights. We may suspend accounts that breach these Terms.

9. Your data and your employees' data

Your use of the service is also governed by our Privacy Policy. Your organisation retains its rights in the company and workforce data it submits, subject to employees' and dependents' privacy rights. You authorise us to process it to provide, secure, and support the service as described in that policy. Where you add employees or their dependents, you confirm you have the authority and lawful basis to provide their data, invite employees to the platform, and upload supporting documents. You are responsible for the accuracy of pay and leave inputs, access assigned within your organisation, any notices or consents required by law, and your decisions based on the service.

10. Availability

We aim to keep lvlst available and accurate but provide it on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free operation, or that market data, payroll rules, or leave calculations are complete, current, or suitable for every jurisdiction or employment arrangement.

11. Limitation of liability

To the maximum extent permitted by law, lvlst will not be liable for indirect, incidental, or consequential damages, or for pay, employment, or business decisions you make based on the service. Our total liability for any claim is limited to the amount you paid us for the service in the 12 months preceding the claim.

12. Changes

We may update the service and these Terms. Material changes will be posted here with a revised "Last updated" date. Continued use after changes means you accept them.

13. Governing law

These Terms are governed by the laws of the United Arab Emirates (Emirate of Dubai), and disputes are subject to the courts of Dubai.

14. Contact

Questions about these Terms: support@lvlst.com

See also our Privacy Policy.