Terms of Service

1. Agreement

These Terms govern your use of lvlst (the "service"), operated by lvlst Ltd ("lvlst", "we", "us"). By creating an account or using the service, you agree to these Terms. If you are using lvlst on behalf of a company, you confirm you are authorised to accept these Terms for that company.

2. What lvlst does

lvlst is a job-evaluation, salary-benchmarking and performance-management platform. You grade roles against a structured methodology, and lvlst maps each role to a market salary band using market data, and helps you position employees within those bands. The Performance Management module additionally lets your organisation set up its structure, add employees, and run evaluation cycles — weighted goals, self-assessments, manager scoring of goals and competencies, and HR-approved final results.

3. Decision-support, not advice

lvlst provides decision-support information, not professional advice. The grades, salary bands, and positioning we generate are guidance based on a methodology and market data. They are not a guarantee of "correct" pay, and are not legal, financial, tax, or employment advice. You are responsible for your own pay decisions and for complying with applicable employment and labour laws. You should seek qualified professional advice where appropriate.

4. Accounts

You must provide accurate account and company information and keep your login secure. You are responsible for activity under your account. You must not share access in violation of your plan or use another company's account.

5. Credits, purchases and the payment model

• Job evaluation is sold as bundles of job credits, either as a one-time purchase or as an annual subscription that renews your credits and data access each year. Each credit lets you evaluate one role.
• A credit is consumed when a role's result is first revealed. Credits are not refundable once a result has been revealed, as the deliverable has been provided.
• You may re-grade the same role once without using an additional credit; every later re-grade uses a credit.
• One-time bundles are valid for 12 months from purchase. After that, refreshed market data requires a renewal purchase or an annual subscription. Subscription bundles renew automatically each year.
• Prices are shown in USD. Payment is processed securely by Stripe, our payment provider, which issues your receipt.

6. Subscriptions and Performance Management plans

• The Performance Management module is sold as a subscription, billed monthly or annually. Job-evaluation bundles may also be purchased as annual subscriptions.
• Each Performance Management plan covers a stated maximum number of employees under performance management. You may not exceed your plan's employee limit; to manage more employees, upgrade to a higher plan or contact us for a custom arrangement.
• Subscriptions renew automatically at the end of each billing period until cancelled. You can manage or cancel your subscription at any time from your profile via the secure billing portal; cancellation takes effect at the end of the current paid period, and access continues until then.
• If a subscription lapses or is cancelled, access to the corresponding module (and, for job-evaluation, to refreshed market data, re-grading, and exports) may be suspended until you hold an active entitlement again — for example a renewed subscription or, for job evaluation, a one-time bundle within its 12-month validity window. Your data is retained as described in our Privacy Policy.
• Prices are shown in USD and may change; changes apply from your next renewal, and material changes will be communicated in advance.

7. Refunds

Because the deliverable (a role's grade and salary band) is provided immediately upon reveal, revealed evaluations are non-refundable. If you believe there has been a billing error or technical failure, contact support@lvlst.com and we will review it in good faith. Refunds, where granted, are processed via Stripe. Subscription fees already paid for the current period are non-refundable except where required by law; cancelling stops future renewals.

8. Acceptable use

You agree not to: misuse or attempt to circumvent the credit system; reverse-engineer, scrape, or resell the service or its data; upload unlawful content; or use the service to infringe others' rights. We may suspend accounts that breach these Terms.

9. Your data and your employees' data

Your use of the service is also governed by our Privacy Policy. You retain ownership of the company, salary, and performance data you enter. You grant us the limited right to process it solely to provide the service. Where you add employees to Performance Management, you confirm you are entitled to provide their information and to invite them to the platform, and you are responsible for using their performance data in line with your own policies and applicable employment law.

10. Availability

We aim to keep lvlst available and accurate but provide it on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free operation, or that market data is complete or current at all times.

11. Limitation of liability

To the maximum extent permitted by law, lvlst will not be liable for indirect, incidental, or consequential damages, or for pay, employment, or business decisions you make based on the service. Our total liability for any claim is limited to the amount you paid us for the service in the 12 months preceding the claim.

12. Changes

We may update the service and these Terms. Material changes will be posted here with a revised "Last updated" date. Continued use after changes means you accept them.

13. Governing law

These Terms are governed by the laws of the United Arab Emirates (Emirate of Dubai), and disputes are subject to the courts of Dubai.

14. Contact

Questions about these Terms: support@lvlst.com

See also our Privacy Policy.